Refund policy

 

You have 30 days from the day your order arrives.

If the fit is wrong

This is the most common reason for a return on dog apparel and we do not make it difficult. Email us within 30 days, tell us what happened, and we will send you the right size or refund you. For a size exchange we do not ask for the original back, because return shipping costs more than the vest does. Keep it, pass it to a friend with a smaller dog, or donate it to a shelter.

If it is damaged or not what was described

Email us within 30 days with a photo. We will replace it or refund it, your choice, and you do not need to return anything.

If you simply changed your mind

Return it unused within 30 days and we will refund the full price. Email us first for the return address.

How refunds work

We issue refunds within 2 business days of agreeing one. Your bank may take a further 5 to 10 business days to show it.

Contact

Reply to your order confirmation email or use the contact page. A person answers within one business day. If something has gone wrong with your order, we would rather sort it out than argue about it.